Corporate Training

Cancellation Policy

1. Booking Guidelines All bookings must be made in advance through the booking system and are subject to availability. Each session is 50 minutes long, with participation limits based on the selected membership or package: Small Business Membership: Up to 10 participants. Enterprise Membership: Up to 20 participants. Additional participants require prior approval and incur fees. 2. Rescheduling and Cancellations Rescheduling: Clients may reschedule sessions with at least 24 hours’ notice. Requests made less than 24 hours before the session will result in the session being forfeited. Cancellations: Sessions canceled less than 24 hours in advance will be forfeited. Clients are allowed one late cancellation per quarter. Additional late cancellations result in session forfeiture. No-Shows: If no participants attend a scheduled session without prior notice, the session will be forfeited without refund or rescheduling. 3. Session Start Times Sessions will start promptly at the scheduled time. Late arrivals will not extend the session duration. If no participants join within 15 minutes, the session will be marked as a no-show. 4. Session Allotment Membership or package sessions must be redeemed within the specified timeframe. Unused sessions do not roll over and cannot be refunded or credited. 5. Additional Fees Extra Participants: $20 per participant per session for exceeding limits. Additional Sessions: $120/session (Small Business) or $110/session (Enterprise). Custom Curriculum Fees: Apply for special requests and will be discussed in advance. 6. Payments and Refunds Membership fees are due at the start of each billing cycle and are non-refundable. Late payments will incur a 5% fee every 7 days until resolved. Refunds are only provided in cases of administrative errors or overpayment. 7. Tutor Responsibilities The tutor will provide tailored, high-quality instruction and notify clients promptly if rescheduling is required. 8. Client Responsibilities Clients must ensure participant attendance and communicate substitutions at least 48 hours in advance. 9. Communication For booking changes or support, contact tbw@coachward.biz or WhatsApp +16186911706. 10. Policy Modifications Coach Ward Business Solutions reserves the right to update this policy with 30 days’ notice.

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