What Does “Customer Service” Mean? Customer service refers to the support, guidance, and assistance a company provides to its clients before, during, and after a purchase. At its core, it’s about meeting customer needs, solving problems effectively, and ensuring the customer feels valued. In simple terms: Customer service is the human face of a business.

Group economics refers to the practice of a group; whether a family, community, or network, circulating resources, supporting each other’s businesses, and working toward shared financial goals.